Got Questions? We've Got Answers

Simply head to our Shop page, browse our Shack Favourites and Seasonal Flavours, select your desired quantity, and proceed to checkout. You'll receive an order confirmation email within minutes. For same-day orders, please place your order before 10am (subject to availability).

We process orders quickly to ensure freshness, but if you need to make changes, please contact us within 2 hours of placing your order. For cancellations, we require at least 24 hours notice for full refunds. Same-day orders cannot be cancelled once confirmed.

We accept PayNow, all major credit cards (Visa, Mastercard, Amex), and corporate invoicing for orders above $500. Payment is processed securely at checkout, and you'll receive a receipt via email.

Yes, subject to availability! Same-day orders must be placed before 10am for afternoon delivery or collection. We recommend booking in advance during weekends and festive seasons when we tend to sell out quickly.

For corporate orders, simply fill out our Corporate Orders form or email us at hello@doughnutshack.sg with your requirements. We'll provide a customised quote within 24 hours, including options for branded packaging and delivery scheduling. Minimum order of 4 dozen applies for corporate delivery.

We deliver island-wide across Singapore. Delivery fees range from $8-$15 depending on distance, with free delivery for orders above $80. Central and CBD areas are $8, while Sentosa and remote locations may incur additional charges. All deliveries are handled by our trusted partners to ensure your doughnuts arrive in perfect condition.

During checkout, you'll be prompted to choose between delivery or self-collection. For collection, select your preferred time slot from our available windows (12pm-2pm, 2pm-4pm, 4pm-6pm). Our address and collection instructions will be provided in your confirmation email.

Self-collection is available Tuesday to Sunday, 12pm to 6pm, in three time windows: 12pm-2pm, 2pm-4pm, and 4pm-6pm. Please arrive within your selected window to ensure your doughnuts are at their freshest. We're closed on Mondays.

We understand Singapore traffic! If you're running late, just give us a call. We'll hold your order for up to 30 minutes past your slot. After that, your doughnuts will still be available but may not be at peak freshness. For delays beyond 1 hour, please arrange a new collection time.

Absolutely! We regularly deliver to offices, event venues, and function spaces across Singapore. Just provide the venue address and any special instructions (reception desk, specific entrance, etc.) at checkout. For large events, we recommend scheduling delivery 30-60 minutes before your event starts.

While we are not halal-certified at this time, we do not use any pork or lard in our recipes. Our doughnuts contain eggs, dairy, and wheat. We recommend customers with specific dietary requirements to review our full ingredient list, available upon request.

Our kitchen handles eggs, dairy (milk, butter, cream), wheat (gluten), and tree nuts (almonds, pistachios, hazelnuts). While we take precautions to prevent cross-contamination, we cannot guarantee that any of our products are completely free from traces of these allergens. Please inform us of any allergies when ordering.

We occasionally offer limited batches of vegan and gluten-free options as part of our Seasonal Flavours. These are prepared on separate days to minimise cross-contamination. Check our Shop page for current availability, or sign up for our newsletter to be notified when these special batches are available.

We use a simple badge system: "Shack Favourite" (our bestsellers), "New" (freshly launched flavours), and "Limited Batch" (seasonal or experimental flavours available for a short time). You'll also find icons indicating vegetarian-friendly options. Full ingredient lists are available for every product—just ask!

Most of our doughnuts are vegetarian-friendly, containing no meat or meat products. However, they do contain eggs and dairy. We clearly label all vegetarian options on our menu. If you have specific dietary requirements, please reach out and we'll guide you to suitable choices.

Our doughnuts are best enjoyed on the day of purchase, within 8-12 hours for optimal taste and texture. The soft, pillowy dough and silky fillings are at their peak when fresh. If you must store them, see our storage guidelines below.

We recommend keeping doughnuts at room temperature for the best texture. Refrigeration can cause the glaze to weep and the dough to firm up. If you must refrigerate due to cream fillings, let them come to room temperature for 30 minutes before serving.

Yes, unfilled doughnuts can be frozen for up to 2 weeks. Wrap each doughnut individually in plastic wrap, then place in an airtight container. Thaw at room temperature for 1-2 hours. Note that bombolinis (filled doughnuts) with cream fillings do not freeze well.

Bombolinis are best served at room temperature or slightly chilled (15-20 minutes in the fridge on hot days). Serve them whole for guests to bite into the surprise filling, or provide small plates and napkins. They pair beautifully with coffee, tea, or even a glass of prosecco for celebrations!

For small orders (under 5 dozen), 24-48 hours notice is usually sufficient. For weddings, large corporate events, or custom flavour requests, we recommend booking 1-2 weeks in advance. During festive seasons (Christmas, Chinese New Year, Hari Raya), book 2-3 weeks ahead to secure your preferred date.

We recommend booking wedding doughnut displays 4-6 weeks in advance, especially during peak wedding season (March-October). For corporate events and private parties, 2-3 weeks notice is ideal. This allows time for consultations, tasting sessions, and any custom arrangements.

Yes! We love creating custom experiences. For corporate orders, we can provide branded packaging with your company logo, custom flavour selections, and even doughnuts with coloured glazes to match your brand colours. Custom orders require minimum 2 weeks notice and minimum order quantities apply.

We offer a range of display options including tiered stands, acrylic risers, and rustic wooden boards for rent or purchase. Our event packages include elegant packaging that doubles as display vessels. Ask us about our full Events and Weddings packages for detailed options.

Corporate delivery requires a minimum order of 4 dozen (48 pieces). This can be a mix of flavours. For orders below this quantity, self-collection is available, or you can opt for standard delivery at regular rates.

Absolutely! We offer complimentary tasting sessions for wedding couples who have confirmed their date with us. Sessions include a selection of 6-8 flavours, and we discuss display options, quantities, and customisation possibilities. Tastings are held at our bakery by appointment.